ALL About Spyware

There are a lot of PC users that know little about "Spyware", "Mal-ware", "hijackers", "Dialers" & many more. This will help you avoid pop-ups, spammers and all those baddies.

What is spy-ware?
Spy-ware is Internet jargon for Advertising Supported software (Ad-ware). It is a way for shareware authors to make money from a product, other than by selling it to the users. There are several large media companies that offer them to place banner ads in their products in exchange for a portion of the revenue from banner sales. This way, you don't have to pay for the software and the developers are still getting paid. If you find the banners annoying, there is usually an option to remove them, by paying the regular licensing fee.

Known spywares
There are thousands out there, new ones are added to the list everyday. But here are a few:
Alexa, Aureate/Radiate, BargainBuddy, ClickTillUWin, Conducent Timesink, Cydoor, Comet Cursor, eZula/KaZaa Toptext, Flashpoint/Flashtrack, Flyswat, Gator, GoHip, Hotbar, ISTbar, Lions Pride Enterprises/Blazing Logic/Trek Blue, Lop (C2Media), Mattel Brodcast, Morpheus, NewDotNet, Realplayer, Songspy, Xupiter, Web3000, WebHancer, Windows Messenger Service.

How to check if a program has spyware?
The is this Little site that keeps a database of programs that are known to install spyware.

Check Here: http://www.spywareguide.com/product_search.php

If you would like to block pop-ups (IE Pop-ups).
There tons of different types out there, but these are the 2 best, i think.

Try: Google Toolbar (http://toolbar.google.com/) This program is Free
Try: AdMuncher (http://www.admuncher.com) This program is Shareware

If you want to remove the "spyware" try these.
Try: Lavasoft Ad-Aware (http://www.lavasoftusa.com/) This program is Free
Info: Ad-aware is a multi spyware removal utility, that scans your memory, registry and hard drives for known spyware components and lets you remove them. The included backup-manager lets you reinstall a backup, offers and multi language support.

Try: Spybot-S&D (http://www.safer-networking.org/) This program is Free
Info: Detects and removes spyware of different kinds (dialers, loggers, trojans, user tracks) from your computer. Blocks ActiveX downloads, tracking cookies and other threats. Over 10,000 detection files and entries. Provides detailed information about found problems.

Try: BPS Spyware and Adware Remover (http://www.bulletproofsoft.com/spyware-remover.html) This program is Shareware
Info: Adware, spyware, trackware and big brotherware removal utility with multi-language support. It scans your memory, registry and drives for known spyware and lets you remove them. Displays a list and lets you select the items you'd like to remove.

Try: Spy Sweeper v2.2 (http://www.webroot.com/wb/products/spysweeper/index.php) This program is Shareware
Info: Detects and removes spyware of different kinds (dialers, loggers, trojans, user tracks) from your computer.
The best scanner out there, and updated all the time.

Try: HijackThis 1.97.7 (http://www.spywareinfo.com/~merijn/downloads.html) This program is Freeware
Info: HijackThis is a tool, that lists all installed browser add-on, buttons, startup items and allows you to inspect them, and optionally remove selected items.


If you would like to prevent "spyware" being install.
Try: SpywareBlaster 2.6.1 (http://www.wilderssecurity.net/spywareblaster.html) This program is Free
Info: SpywareBlaster doesn`t scan and clean for so-called spyware, but prevents it from being installed in the first place. It achieves this by disabling the CLSIDs of popular spyware ActiveX controls, and also prevents the installation of any of them via a webpage.

Try: SpywareGuard 2.2 (http://www.wilderssecurity.net/spywareguard.html) This program is Free
Info: SpywareGuard provides a real-time protection solution against so-called spyware. It works similar to an anti-virus program, by scanning EXE and CAB files on access and alerting you if known spyware is detected.

Try: XP-AntiSpy (http://www.xp-antispy.org/) This program is Free
Info: XP-AntiSpy is a small utility to quickly disable some built-in update and authentication features in WindowsXP that may rise security or privacy concerns in some people.

Try: SpySites (http://camtech2000.net/Pages/SpySites_Prog...ml#SpySitesFree) This program is Free
Info: SpySites allows you to manage the Internet Explorer Restricted Zone settings and easily add entries from a database of 1500+ sites that are known to use advertising tracking methods or attempt to install third party software.

If you would like more Information about "spyware".
Check these sites.
http://www.spychecker.com/
http://www.spywareguide.com/
http://www.cexx.org/adware.htm
http://www.theinfomaniac.net/infomaniac/co...rsSpyware.shtml
http://www.thiefware.com/links/
http://simplythebest.net/info/spyware.html

Usefull tools...
Try: Stop Windows Messenger Spam 1.10 (http://www.jester2k.pwp.blueyonder.co.uk/j...r2ksoftware.htm) This program is Free
Info: "Stop Windows Messenger Spam" stops this Service from running and halts the spammers ability to send you these messages.

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All these softwares will help remove and prevent evil spammers and spywares attacking your PC. I myself recommend getting "spyblaster" "s&d spybot" "spy sweeper" & "admuncher" to protect your PC. A weekly scan is also recommended

Free Virus Scan
Scan for spyware, malware and keyloggers in addition to viruses, worms and trojans. New threats and annoyances are created faster than any individual can keep up with.
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23 Ways To Speed WinXP, Not only Defrag

Since defragging the disk won't do much to improve Windows XP performance, here are 23 suggestions that will. Each can enhance the performance and reliability of your customers' PCs. Best of all, most of them will cost you nothing.
1.) To decrease a system's boot time and increase system performance, use the money you save by not buying defragmentation software -- the built-in Windows defragmenter works just fine -- and instead equip the computer with an Ultra-133 or Serial ATA hard drive with 8-MB cache buffer.

2.) If a PC has less than 512 MB of RAM, add more memory. This is a relatively inexpensive and easy upgrade that can dramatically improve system performance.

3.) Ensure that Windows XP is utilizing the NTFS file system. If you're not sure, here's how to check: First, double-click the My Computer icon, right-click on the C: Drive, then select Properties. Next, examine the File System type; if it says FAT32, then back-up any important data. Next, click Start, click Run, type CMD, and then click OK. At the prompt, type CONVERT C: /FS:NTFS and press the Enter key. This process may take a while; it's important that the computer be uninterrupted and virus-free. The file system used by the bootable drive will be either FAT32 or NTFS. I highly recommend NTFS for its superior security, reliability, and efficiency with larger disk drives.

4.) Disable file indexing. The indexing service extracts information from documents and other files on the hard drive and creates a "searchable keyword index." As you can imagine, this process can be quite taxing on any system.

The idea is that the user can search for a word, phrase, or property inside a document, should they have hundreds or thousands of documents and not know the file name of the document they want. Windows XP's built-in search functionality can still perform these kinds of searches without the Indexing service. It just takes longer. The OS has to open each file at the time of the request to help find what the user is looking for.

Most people never need this feature of search. Those who do are typically in a large corporate environment where thousands of documents are located on at least one server. But if you're a typical system builder, most of your clients are small and medium businesses. And if your clients have no need for this search feature, I recommend disabling it.

Here's how: First, double-click the My Computer icon. Next, right-click on the C: Drive, then select Properties. Uncheck "Allow Indexing Service to index this disk for fast file searching." Next, apply changes to "C: subfolders and files," and click OK. If a warning or error message appears (such as "Access is denied"), click the Ignore All button.

5.) Update the PC's video and motherboard chipset drivers. Also, update and configure the BIOS. For more information on how to configure your BIOS properly, see this article on my site.

6.) Empty the Windows Prefetch folder every three months or so. Windows XP can "prefetch" portions of data and applications that are used frequently. This makes processes appear to load faster when called upon by the user. That's fine. But over time, the prefetch folder may become overloaded with references to files and applications no longer in use. When that happens, Windows XP is wasting time, and slowing system performance, by pre-loading them. Nothing critical is in this folder, and the entire contents are safe to delete.

7.) Once a month, run a disk cleanup. Here's how: Double-click the My Computer icon. Then right-click on the C: drive and select Properties. Click the Disk Cleanup button -- it's just to the right of the Capacity pie graph -- and delete all temporary files.

8.) In your Device Manager, double-click on the IDE ATA/ATAPI Controllers device, and ensure that DMA is enabled for each drive you have connected to the Primary and Secondary controller. Do this by double-clicking on Primary IDE Channel. Then click the Advanced Settings tab. Ensure the Transfer Mode is set to "DMA if available" for both Device 0 and Device 1. Then repeat this process with the Secondary IDE Channel.

9.) Upgrade the cabling. As hard-drive technology improves, the cabling requirements to achieve these performance boosts have become more stringent. Be sure to use 80-wire Ultra-133 cables on all of your IDE devices with the connectors properly assigned to the matching Master/Slave/Motherboard sockets. A single device must be at the end of the cable; connecting a single drive to the middle connector on a ribbon cable will cause signaling problems. With Ultra DMA hard drives, these signaling problems will prevent the drive from performing at its maximum potential. Also, because these cables inherently support "cable select," the location of each drive on the cable is important. For these reasons, the cable is designed so drive positioning is explicitly clear.

10.) Remove all spyware from the computer. Use free programs such as AdAware by Lavasoft or SpyBot Search & Destroy. Once these programs are installed, be sure to check for and download any updates before starting your search. Anything either program finds can be safely removed. Any free software that requires spyware to run will no longer function once the spyware portion has been removed; if your customer really wants the program even though it contains spyware, simply reinstall it. For more information on removing Spyware visit this Web Pro News page.

11.) Remove any unnecessary programs and/or items from Windows Startup routine using the MSCONFIG utility. Here's how: First, click Start, click Run, type MSCONFIG, and click OK. Click the StartUp tab, then uncheck any items you don't want to start when Windows starts. Unsure what some items are? Visit the WinTasks Process Library. It contains known system processes, applications, as well as spyware references and explanations. Or quickly identify them by searching for the filenames using Google or another Web search engine.

12.) Remove any unnecessary or unused programs from the Add/Remove Programs section of the Control Panel.

13.) Turn off any and all unnecessary animations, and disable active desktop. In fact, for optimal performance, turn off all animations. Windows XP offers many different settings in this area. Here's how to do it: First click on the System icon in the Control Panel. Next, click on the Advanced tab. Select the Settings button located under Performance. Feel free to play around with the options offered here, as nothing you can change will alter the reliability of the computer -- only its responsiveness.

14.) If your customer is an advanced user who is comfortable editing their registry, try some of the performance registry tweaks offered at Tweak XP.

15.) Visit Microsoft's Windows update site regularly, and download all updates labeled Critical. Download any optional updates at your discretion.

16.) Update the customer's anti-virus software on a weekly, even daily, basis. Make sure they have only one anti-virus software package installed. Mixing anti-virus software is a sure way to spell disaster for performance and reliability.

17.) Make sure the customer has fewer than 500 type fonts installed on their computer. The more fonts they have, the slower the system will become. While Windows XP handles fonts much more efficiently than did the previous versions of Windows, too many fonts -- that is, anything over 500 -- will noticeably tax the system.

18.) Do not partition the hard drive. Windows XP's NTFS file system runs more efficiently on one large partition. The data is no safer on a separate partition, and a reformat is never necessary to reinstall an operating system. The same excuses people offer for using partitions apply to using a folder instead. For example, instead of putting all your data on the D: drive, put it in a folder called "D drive." You'll achieve the same organizational benefits that a separate partition offers, but without the degradation in system performance. Also, your free space won't be limited by the size of the partition; instead, it will be limited by the size of the entire hard drive. This means you won't need to resize any partitions, ever. That task can be time-consuming and also can result in lost data.

19.) Check the system's RAM to ensure it is operating properly. I recommend using a free program called MemTest86. The download will make a bootable CD or diskette (your choice), which will run 10 extensive tests on the PC's memory automatically after you boot to the disk you created. Allow all tests to run until at least three passes of the 10 tests are completed. If the program encounters any errors, turn off and unplug the computer, remove a stick of memory (assuming you have more than one), and run the test again. Remember, bad memory cannot be repaired, but only replaced.

20.) If the PC has a CD or DVD recorder, check the drive manufacturer's Web site for updated firmware. In some cases you'll be able to upgrade the recorder to a faster speed. Best of all, it's free.

21.) Disable unnecessary services. Windows XP loads a lot of services that your customer most likely does not need. To determine which services you can disable for your client, visit the Black Viper site for Windows XP configurations.

22.) If you're sick of a single Windows Explorer window crashing and then taking the rest of your OS down with it, then follow this tip: open My Computer, click on Tools, then Folder Options. Now click on the View tab. Scroll down to "Launch folder windows in a separate process," and enable this option. You'll have to reboot your machine for this option to take effect.

23.) At least once a year, open the computer's cases and blow out all the dust and debris. While you're in there, check that all the fans are turning properly. Also inspect the motherboard capacitors for bulging or leaks. For more information on this leaking-capacitor phenomena, you can read numerous articles on my site.


Following any of these suggestions should result in noticeable improvements to the performance and reliability of your customers' computers. If you still want to defrag a disk, remember that the main benefit will be to make your data more retrievable in the event of a crashed drive.

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Formatting An Hdd, when fdisk won't

This was originally posted by andro11meda in Hardware and Networking Support. It worked so well for me on a problem-computer that I was working on that I had to post it in tutorials. Thanks andro11meda!!

This is my favorite way to wipe it clean:

CAUTION: This debug script is for advanced users only. Its Purpose is to remove all formatting and partitioning information from your hard disk when FDISK is unable to do so. THIS WILL REMOVE ALL DATA AND PROGRAMS FORM THE DRIVE.

1. Create a MSDOS bood disk with Debug

2. At DOS command prompt type the following: Debug[Enter] (Where enter is to press the enter key once)

NOTE: Type the following bolded text only. You will recieve an error if you type anything other than the bold text. The non-bolded text represents what will appear on you screen once you press [Enter] after each command.

-F 200 L1000 0 [Enter]
-A CS:100 [Enter]
xxxx:0100 MOV AX,301 [Enter]
xxxx:0103 MOV BX,200 [Enter]
xxxx:0106 MOV CX,1 [Enter]
xxxx:0109 MOV DX,80 [Enter]

NOTE: ( --- "80" for hd0, "81" for hd1)

xxxx:010c INT 13 [Enter]
xxxx: 010e INT 20 [Enter]
xxxx: 0110 [Enter]

-G [Enter]
"Program terminated normally"

3. Turn off the computer. On the next startup the hard drive will need to be partitioned and formatted.

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Common FTP Error Codes

110 Restart marker reply. In this case, the text is exact and not left to the particular implementation; it must read: MARK yyyy = mmmm where yyyy is User-process data stream marker, and mmmm server's equivalent marker (note the spaces between markers and "=").

120 Service ready in nnn minutes.

125 Data connection already open; transfer starting.

150 File status okay; about to open data connection.

200 Command okay.

202 Command not implemented, superfluous at this site.

211 System status, or system help reply.

212 Directory status.

213 File status.

214 Help message.On how to use the server or the meaning of a particular non-standard command. This reply is useful only to the human user.

215 NAME system type. Where NAME is an official system name from the list in the Assigned Numbers document.

220 Service ready for new user.

221 Service closing control connection.

225 Data connection open; no transfer in progress.

226 Closing data connection. Requested file action successful (for example, file transfer or file abort).

227 Entering Passive Mode (h1,h2,h3,h4,p1,p2).

230 User logged in, proceed. Logged out if appropriate.

250 Requested file action okay, completed.

257 "PATHNAME" created.

331 User name okay, need password.

332 Need account for login.

350 Requested file action pending further information

421 Service not available, closing control connection.This may be a reply to any command if the service knows it must shut down.

425 Can't open data connection.

426 Connection closed; transfer aborted.

450 Requested file action not taken.

451 Requested action aborted. Local error in processing.

452 Requested action not taken. Insufficient storage space in system.File unavailable (e.g., file busy).

500 Syntax error, command unrecognized. This may include errors such as command line too long.

501 Syntax error in parameters or arguments.

502 Command not implemented.

503 Bad sequence of commands.

504 Command not implemented for that parameter.

530 Not logged in.

532 Need account for storing files.

550 Requested action not taken. File unavailable (e.g., file not found, no access).

551 Requested action aborted. Page type unknown.

552 Requested file action aborted. Exceeded storage allocation (for current directory or dataset).

553 Requested action not taken. File name not allowed.

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10 Fast and Free Security Enhancements

Before you spend a dime on security, there are many precautions you can take that will protect you against the most common threats.

1. Check Windows Update and Office Update regularly (http://office.microsoft.com/productupdates); have your Office CD ready. Windows Me, 2000, and XP users can configure automatic updates. Click on the Automatic Updates tab in the System control panel and choose the appropriate options.
2. Install a personal firewall. Both SyGate (www.sygate.com) and ZoneAlarm (www.zonelabs.com) offer free versions.
3. Install a free spyware blocker. Our Editors' Choice ("Spyware," April 22) was SpyBot Search & Destroy (http://security.kolla.de). SpyBot is also paranoid and ruthless in hunting out tracking cookies.
4. Block pop-up spam messages in Windows NT, 2000, or XP by disabling the Windows Messenger service (this is unrelated to the instant messaging program). Open Control Panel | Administrative Tools | Services and you'll see Messenger. Right-click and go to Properties. Set Start-up Type to Disabled and press the Stop button. Bye-bye, spam pop-ups! Any good firewall will also stop them.
5. Use strong passwords and change them periodically. Passwords should have at least seven characters; use letters and numbers and have at least one symbol. A decent example would be f8izKro@l. This will make it much harder for anyone to gain access to your accounts.
6. If you're using Outlook or Outlook Express, use the current version or one with the Outlook Security Update installed. The update and current versions patch numerous vulnerabilities.
7. Buy antivirus software and keep it up to date. If you're not willing to pay, try Grisoft AVG Free Edition (Grisoft Inc., www.grisoft.com).
   
8. If you have a wireless network, turn on the security features: Use MAC filtering, turn off SSID broadcast, and even use WEP with the biggest key you can get. For more, check out our wireless section or see the expanded coverage in Your Unwired World in our next issue.
9. Join a respectable e-mail security list, such as the one found at our own Security Supersite at _http://security.ziffdavis.com, so that you learn about emerging threats quickly and can take proper precautions.
10. Be skeptical of things on the Internet. Don't assume that e-mail "From:" a particular person is actually from that person until you have further reason to believe it's that person. Don't assume that an attachment is what it says it is. Don't give out your password to anyone, even if that person claims to be from "support."
    

[ ... ]

10 reasons why PCs crash U must Know

Fatal error: the system has become unstable or is busy," it says. "Enter to return to Windows or press Control-Alt-Delete to restart your computer. If you do this you will lose any unsaved information in all open applications."

You have just been struck by the Blue Screen of Death. Anyone who uses Mcft Windows will be familiar with this. What can you do? More importantly, how can you prevent it happening?

1. Hardware conflict

The number one reason why Windows crashes is hardware conflict. Each hardware device communicates to other devices through an interrupt request channel (IRQ). These are supposed to be unique for each device.

For example, a printer usually connects internally on IRQ 7. The keyboard usually uses IRQ 1 and the floppy disk drive IRQ 6. Each device will try to hog a single IRQ for itself.

If there are a lot of devices, or if they are not installed properly, two of them may end up sharing the same IRQ number. When the user tries to use both devices at the same time, a crash can happen. The way to check if your computer has a hardware conflict is through the following route:

* Start-Settings-Control Panel-System-Device Manager.

Often if a device has a problem a yellow '!' appears next to its description in the Device Manager. Highlight Computer (in the Device Manager) and press Properties to see the IRQ numbers used by your computer. If the IRQ number appears twice, two devices may be using it.

Sometimes a device might share an IRQ with something described as 'IRQ holder for PCI steering'. This can be ignored. The best way to fix this problem is to remove the problem device and reinstall it.

Sometimes you may have to find more recent drivers on the internet to make the device function properly. A good resource is www.driverguide.com. If the device is a soundcard, or a modem, it can often be fixed by moving it to a different slot on the motherboard (be careful about opening your computer, as you may void the warranty).

When working inside a computer you should switch it off, unplug the mains lead and touch an unpainted metal surface to discharge any static electricity.

To be fair to Mcft, the problem with IRQ numbers is not of its making. It is a legacy problem going back to the first PC designs using the IBM 8086 chip. Initially there were only eight IRQs. Today there are 16 IRQs in a PC. It is easy to run out of them. There are plans to increase the number of IRQs in future designs.

2. Bad Ram

Ram (random-access memory) problems might bring on the blue screen of death with a message saying Fatal Exception Error. A fatal error indicates a serious hardware problem. Sometimes it may mean a part is damaged and will need replacing.

But a fatal error caused by Ram might be caused by a mismatch of chips. For example, mixing 70-nanosecond (70ns) Ram with 60ns Ram will usually force the computer to run all the Ram at the slower speed. This will often crash the machine if the Ram is overworked.

One way around this problem is to enter the BIOS settings and increase the wait state of the Ram. This can make it more stable. Another way to troubleshoot a suspected Ram problem is to rearrange the Ram chips on the motherboard, or take some of them out. Then try to repeat the circumstances that caused the crash. When handling Ram try not to touch the gold connections, as they can be easily damaged.

Parity error messages also refer to Ram. Modern Ram chips are either parity (ECC) or non parity (non-ECC). It is best not to mix the two types, as this can be a cause of trouble.

EMM386 error messages refer to memory problems but may not be connected to bad Ram. This may be due to free memory problems often linked to old Dos-based programmes.

3. BIOS settings

Every motherboard is supplied with a range of chipset settings that are decided in the factory. A common way to access these settings is to press the F2 or delete button during the first few seconds of a boot-up.

Once inside the BIOS, great care should be taken. It is a good idea to write down on a piece of paper all the settings that appear on the screen. That way, if you change something and the computer becomes more unstable, you will know what settings to revert to.

A common BIOS error concerns the CAS latency. This refers to the Ram. Older EDO (extended data out) Ram has a CAS latency of 3. Newer SDRam has a CAS latency of 2. Setting the wrong figure can cause the Ram to lock up and freeze the computer's display.

Mcft Windows is better at allocating IRQ numbers than any BIOS. If possible set the IRQ numbers to Auto in the BIOS. This will allow Windows to allocate the IRQ numbers (make sure the BIOS setting for Plug and Play OS is switched to 'yes' to allow Windows to do this.).

4. Hard disk drives

After a few weeks, the information on a hard disk drive starts to become piecemeal or fragmented. It is a good idea to defragment the hard disk every week or so, to prevent the disk from causing a screen freeze. Go to

* Start-Programs-Accessories-System Tools-Disk Defragmenter

This will start the procedure. You will be unable to write data to the hard drive (to save it) while the disk is defragmenting, so it is a good idea to schedule the procedure for a period of inactivity using the Task Scheduler.

The Task Scheduler should be one of the small icons on the bottom right of the Windows opening page (the desktop).

Some lockups and screen freezes caused by hard disk problems can be solved by reducing the read-ahead optimisation. This can be adjusted by going to

* Start-Settings-Control Panel-System Icon-Performance-File System-Hard Disk.

Hard disks will slow down and crash if they are too full. Do some housekeeping on your hard drive every few months and free some space on it. Open the Windows folder on the C drive and find the Temporary Internet Files folder. Deleting the contents (not the folder) can free a lot of space.

Empty the Recycle Bin every week to free more space. Hard disk drives should be scanned every week for errors or bad sectors. Go to

* Start-Programs-Accessories-System Tools-ScanDisk

Otherwise assign the Task Scheduler to perform this operation at night when the computer is not in use.

5. Fatal OE exceptions and VXD errors

Fatal OE exception errors and VXD errors are often caused by video card problems.

These can often be resolved easily by reducing the resolution of the video display. Go to

* Start-Settings-Control Panel-Display-Settings

Here you should slide the screen area bar to the left. Take a look at the colour settings on the left of that window. For most desktops, high colour 16-bit depth is adequate.

If the screen freezes or you experience system lockups it might be due to the video card. Make sure it does not have a hardware conflict. Go to

* Start-Settings-Control Panel-System-Device Manager

Here, select the + beside Display Adapter. A line of text describing your video card should appear. Select it (make it blue) and press properties. Then select Resources and select each line in the window. Look for a message that says No Conflicts.

If you have video card hardware conflict, you will see it here. Be careful at this point and make a note of everything you do in case you make things worse.

The way to resolve a hardware conflict is to uncheck the Use Automatic Settings box and hit the Change Settings button. You are searching for a setting that will display a No Conflicts message.

Another useful way to resolve video problems is to go to

* Start-Settings-Control Panel-System-Performance-Graphics

Here you should move the Hardware Acceleration slider to the left. As ever, the most common cause of problems relating to graphics cards is old or faulty drivers (a driver is a small piece of software used by a computer to communicate with a device).

Look up your video card's manufacturer on the internet and search for the most recent drivers for it.

6. Viruses

Often the first sign of a virus infection is instability. Some viruses erase the boot sector of a hard drive, making it impossible to start. This is why it is a good idea to create a Windows start-up disk. Go to

* Start-Settings-Control Panel-Add/Remove Programs

Here, look for the Start Up Disk tab. Virus protection requires constant vigilance.

A virus scanner requires a list of virus signatures in order to be able to identify viruses. These signatures are stored in a DAT file. DAT files should be updated weekly from the website of your antivirus software manufacturer.

An excellent antivirus programme is McAfee VirusScan by Network Associates ( www.nai.com). Another is Norton AntiVirus 2000, made by Symantec ( www.symantec.com).

7. Printers

The action of sending a document to print creates a bigger file, often called a postscript file.

Printers have only a small amount of memory, called a buffer. This can be easily overloaded. Printing a document also uses a considerable amount of CPU power. This will also slow down the computer's performance.

If the printer is trying to print unusual characters, these might not be recognised, and can crash the computer. Sometimes printers will not recover from a crash because of confusion in the buffer. A good way to clear the buffer is to unplug the printer for ten seconds. Booting up from a powerless state, also called a cold boot, will restore the printer's default settings and you may be able to carry on.

8. Software

A common cause of computer crash is faulty or badly-installed software. Often the problem can be cured by uninstalling the software and then reinstalling it. Use Norton Uninstall or Uninstall Shield to remove an application from your system properly. This will also remove references to the programme in the System Registry and leaves the way clear for a completely fresh copy.

The System Registry can be corrupted by old references to obsolete software that you thought was uninstalled. Use Reg Cleaner by Jouni Vuorio to clean up the System Registry and remove obsolete entries. It works on Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows Millennium Edition (ME), NT4 and Windows 2000.

Read the instructions and use it carefully so you don't do permanent damage to the Registry. If the Registry is damaged you will have to reinstall your operating system. Reg Cleaner can be obtained from www.jv16.org

Often a Windows problem can be resolved by entering Safe Mode. This can be done during start-up. When you see the message "Starting Windows" press F4. This should take you into Safe Mode.

Safe Mode loads a minimum of drivers. It allows you to find and fix problems that prevent Windows from loading properly.

Sometimes installing Windows is difficult because of unsuitable BIOS settings. If you keep getting SUWIN error messages (Windows setup) during the Windows installation, then try entering the BIOS and disabling the CPU internal cache. Try to disable the Level 2 (L2) cache if that doesn't work.

Remember to restore all the BIOS settings back to their former settings following installation.

9. Overheating

Central processing units (CPUs) are usually equipped with fans to keep them cool. If the fan fails or if the CPU gets old it may start to overheat and generate a particular kind of error called a kernel error. This is a common problem in chips that have been overclocked to operate at higher speeds than they are supposed to.

One remedy is to get a bigger better fan and install it on top of the CPU. Specialist cooling fans/heatsinks are available from www.computernerd.com or www.coolit.com

CPU problems can often be fixed by disabling the CPU internal cache in the BIOS. This will make the machine run more slowly, but it should also be more stable.

10. Power supply problems

With all the new construction going on around the country the steady supply of electricity has become disrupted. A power surge or spike can crash a computer as easily as a power cut.

If this has become a nuisance for you then consider buying a uninterrupted power supply (UPS). This will give you a clean power supply when there is electricity, and it will give you a few minutes to perform a controlled shutdown in case of a power cut.

It is a good investment if your data are critical, because a power cut will cause any unsaved data to be lost.

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